ORBITxi Support

Start with the support portal. Escalate only when needed.

Free accounts include self-guided resources and the ORBITxi support portal. Paid plans include ticket-based support according to the plan response expectations.

Ask first

The support assistant and knowledge base should answer most setup and platform questions.

Submit a ticket

If the answer is not enough, submit a ticket with account, module, screenshot, and exact issue.

Upgrade calls

Calls are for onboarding, sales, upgrades, strategy, and managed delivery, not basic support.